ISO or International is a network of the national standards institutes. Based out of Switzerland, it is the world's largest developer of standards.In today’s global market place, ISO 9001:2000 series has been adopted by organizations in over 90 countries across the globe and it acts as a foundation for building world-class business management systems.

The standards developed by ISO provide guidelines to organizations of all types on delivering customer excellence through quality management and continuously striving for excellence.

Customers should insist on doing business with ISO certified Life Insurance companies because it requires the organization to have a -

• A clear understating of customer needs and expectations across the organizations
• Manage business processes to produce a product or service confirming to customer expectations
• Deliver effective Customer results, through better utilization of resources
• Use fact based decision-making approaches.

ADVANTAGES OF AN ISO CERTIFIED ORGANISATION

• The organization’s customers will receive products or services of a known level of quality that is independently audited.
• Customers are presented with a means of choosing between competing suppliers.
• Customers can have greater faith in the organization’s goods and service

WHAT DOES IT MEAN FOR MNYL CUSTOMERS?

• MNYL issues Policies to its customers in quick time and with maximum accuracy.
• We take pride in our fast settlement of Claims and demonstrate reliability and trust amongst our customers
• We have effective touch points for our customers which are regularly working towards resolving customers queries and needs.
• MNYL is constantly designing products keeping in mind long term customer benefits and responsibly fulfill the regulatory requirements.
• We have processes which are customers friendly and are periodically reviewed to make them in line with the requirements of the Customer.